Governance is about making risk-aware business decisions and encouraging desirable behaviour to achieve strategic goals.

However, Boards and Chief Executives are under constant pressure from new emerging risks and complex compliance regulatory changes. Often a ‘lag’ effect exists where the mix of processes, people and technology that are needed to re-check and validate information fails to keep pace with changing compliance obligations.

Done poorly, governance can quickly lead to low performance, customers leaving and financial loss. For businesses to be on their A game, they need to navigate a confusing array of automation toolsets. At one end are vendors offering large, complicated platforms, and at the other end are out-of-the-box solutions that tend to be too good to be true, and once deployed they often leave the businesses short-changed with increased costs to fix the problems.

Ascentia, as another set of eyes, can give you practical, insightful advice so you can build the right capability and resilience into processes and automation to meet your governance, risk, and compliance needs.

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For your business

• Strengthen board of director executive oversight of strategic direction and risk management

• Ensure accountability across external and internal stakeholders, including investors, employees, and regulators

• Success in implementing effective monitoring and evaluation processes and systems against strategic plans throughout the business

• Compliance with laws, regulations, and codes of ethics

• Promote continuous improvement across operational processes

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For your customers

• Data is the lifeblood of your business – maintaining optimal data governance benefits the customer experience

• By capturing customer data across many channels enhances the customer relationship by providing personalised service offerings based on customer experience

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For your people

• Stronger collaboration, teamwork, and respect for each other because they can trust processes and internal controls are working as intended