Manual, repetitive, time-consuming tasks lead to inaccuracies, poor customer service, increased risk, and lower workforce morale.

When asked to do the same tedious task over and over again, the human mind will manage to introduce variation when none is required.

Simply, humans are not good at repetition. Automation is.

Ascentia can help give you an edge by designing and automating services and processes, so your people can better spend time on other things – such as creating solutions and generating value-add initiatives.

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For your business

• Drive operational performance and reduce operational costs; eliminate waste

• Business processes and supporting information systems become more flexible and agile

• Improved data analysis that drives better decision making when processes are automated correctly

• Secure and control vast quantities of data

• Increased governance and regulatory compliance – management can focus on critical risks

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For your customers

• Increased customer satisfaction and retention with fewer errors and fixes – automation moves your people to more customer facing roles

• Customers feeling more valued and looked after when customer complaints are automated and handled correctly

• Improved service delivery – reduce waste impacting customer relationship such as excessive transaction checking and approvals, low-medium risk arrears review and data cleansing

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For your people

• Unburden your people from mundane tasks – increased work satisfaction where people are moved to look after more value-add tasks

• Your people feel their work is valued and meaningful when their productivity increases – in turn, this increases the retention rates of experienced staff

• Improved accuracy – people are human and make mistakes – automation goes a long way to eliminating costly errors.